Refunds/Exchanges

FINE ART PRINTS:

Due to the delicate nature and extremely limited production of our prints, we are unable to accommodate any exchanges at this time. Be sure to double-check your order summary before making any final payments.

We take great care to package your prints and ensure they reach you intact and in perfect condition. We will not be held responsible for any damage that occurs during transit unless an Expedited or insured shipping option was purchased at time of sale. Refunds will only be given in extreme circumstances on a case-by-case basis. 

In the unlikely case of a returned item, Buyer will be responsible for shipping fees to return the package to us in a safe and reliable manner. Refunds will be exclusive of shipping and return fees of $10 for US and international packages.


T-SHIRTS & APPAREL:

If you’re looking to return or exchange your t-shirt/apparel order for whatever reason, we're here to help! We offer returns or exchanges on t-shirts within 15 days of receiving your order. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging in a protective manner to avoid damage during shipping
  • Returned items must have no personal/household odours, nor visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
  • Login to our online return portal using your email address and order ID
  • Choose the products you wish to return or exchange from your order
  • Print your prepaid shipping label that you will receive by email
  • Send all items back to us using the label provided

Additional Information:

  • Kindly allow 10-15 days from the day you ship for us to receive your return package. You will receive confirmation by email regarding next steps.
  • Buyer will be responsible for shipping fees to return the package to us in a safe and reliable manner. Refunds will be exclusive of shipping and return fees of $10 for US and international packages. 

Contact us if you have any questions. Email us at info@printsandoriginals.shop