Shipping Policy

Please read the shipping policies below in its entirety prior to making a purchase.

COVID-19 UPDATE: (This overrides shipping policies below)

Shipping has been impacted with slight delays due to fewer shipping pick ups. Please allow 15 up to 21 days for processing and delivery within Canada. Shipping times will be as per the current Canada Post, USPS, national/international ship times. Due to restrictions, expect significant delays for US and international orders. We suggest selecting Expedited shipping service (which includes tracking) at time of purchase. Thank you for your patience and understanding during these times. We appreciate your support! Contact shop@printsandoriginals.shop if you have any questions or concerns.

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CANADIAN ORDERS:

Flat Rate Shipping across Canada features an expected transit time between 3-7 business days (not including processing times). Please note, deliveries to rural areas may take longer. Upon shipment, you will receive an email confirming that your package has shipped. Tracking and insurance premiums extra upon request only.

US ORDERS:

Shipping is based on size and weight. Orders ship via Canada Post or Priority mail.  Shipping times are between 5-7 business days (not including processing times). Deliveries to rural areas may take longer. Tracking and insurance premiums extra upon request only.

If your order falls over the specified shipping weight classes or standard sizing, we will contact you with the final shipping costs for your approval prior to sending out the package.

INTERNATIONAL ORDERS:

Total shipping cost depends on the size and weight of your order. If your order falls over the specified shipping weight classes or standard sizing, we will contact you with the final shipping costs for your approval prior to sending out the package.

PLEASE NOTE:

    International Packages (including packages sent between US and Canada) may incur duties, taxes and/or customs fees and are the sole responsibility of the buyer.
    Prints & Originals™ will not be responsible for any lost/stolen/damaged packages by the local post unless insurance is purchased and the appropriate proof of liability is provided to process the claim.
    Prints & Originals™ will also not be responsible for delays due to weather, customs or local post issues.
    Prints & Originals™ will not be responsible for packages returned/lost due to incorrect or incomplete shipping addresses.

Processing Times:

Unless otherwise specified, please allow up to 15 days for processing and shipping out of your order.

Estimated Shipping Times (does not include processing time):

    Canada: 3-5 business days
    United States: 5-7 business days
    Europe: 1-2 weeks
    Australia and New Zealand: 1-2 weeks
    Asia Pacific: 1-2 weeks
    (Due to COVID-19 pandemic border restrictions, all U.S. and International orders may experience longer than normal shipping times until after July 2020)

Orders can be held up without notice at country borders for customs clearance and postal delays. We can not be held responsible for any delays or additional fees required for taxes, duties, and/or customs by your country of residence. Kindly contact us at shop@printsandoriginals.shop if you have any questions or concerns.

Shipping times are estimates only based on current postal information and cannot be guaranteed.

ORDERS THAT INCLUDE PRE ORDERS:

If your order contains a pre-order item(s), your order will not ship until the pre order items are also ready to ship.  Should you wish to receive your non-preorder items right away, kindly place a separate order for your pre order. Orders will be treated as 2 separate orders and applicable shipping fees/policies will enforced.

UNDELIVERABLE PACKAGES

If your package cannot be delivered due to an incorrect shipping address, if you refuse the package, or if the package is unclaimed, the package will be returned to us and we will be billed the cost of return shipping. Once received (upwards of up to 6-12 weeks), we will issue you a refund for the amount of your order after deductions for the initial shipping fees AND the cost of return shipping. Upon receipt of the returned package, we will notify you of the status of your package and the value of your refund. Help us avoid these situations by double-checking your address before checking out AND remembering to pick up your parcels from the post office.

IN A HURRY?

Expedited shipping is available upon request.  If you need your order in a hurry, send us an email with the items you are interested in ordering, address including postal code and required timeline. We will respond with a quote for express/priority shipping. We can be reached at shop@printsandoriginals.shop